Dispatcher/ Service Coordinator

Company: Frankcrum Staffing
Location: Boynton Beach
Posted on: November 8, 2024

Job Description:

Job descriptionReceive and coordinates maintenance repair calls: timely and complete dispatch, scheduling, follow-up, quote preparation, problem solution, and post-service activities.Source vendor(s) for maintenance projectsAssist in vendor on-boarding, compliance; and other activities as assigned.Coordinate customers repairs from beginning to successful completion.Follow up with customer to ensure work orders and or special projects are completed in a timely and satisfactory manner.Perform other duties, activities, or projects as assigned.Requires participating in afterhours call rotation for dispatching and following up on afterhours emergencies.SKILLS & QUALIFICATIONSKnowledge of customer service principles and practices. Proficiency with Microsoft Office (Outlook, Excel, Word) and other systems.Demonstrate professional verbal and written communication skillHigh School Diploma or G.E.D. is required.Ideal candidate comes with up to 2 years of experience in customer service, or retail services. Previous facilities management experience preferred.Proven experience as a customer service dispatcher or other relevant experience.Experience in call center environment-multiple phone lines and customer service.Active listener with strong verbal and written communication skillsStrong verbal and written communication skillsDemonstrated customer service excellence.Extensive use of computerized client management systems.Sound Judgement and Critical Thinking SkillsHigh attention to details#TalrooTampa #INDTP2

Keywords: Frankcrum Staffing, Melbourne , Dispatcher/ Service Coordinator, Professions , Boynton Beach, Florida