Sr Associate, Network Control (MFN NOS)
Company: L3Harris Technologies
Location: Melbourne
Posted on: February 17, 2025
Job Description:
Job Title: Sr Associate, Network Control (MFN NOS)Job Code:
-21160Job Location: -Melbourne, FL -Job Description:L3Harris is
seeking a Network Operations Specialist that will monitor, analyze
and troubleshoot network problems within an operations center
utilizing network management and monitoring tools. This position
monitors the alarm conditions on the network to proactively
identify and minimize disruption and impact to end users on the
network. This position is part of a 24x7 network control
environment, working shifts including nights and weekends when
needed.Essential Functions: -
- Perform root cause analysis to determine a plan of action for
restoring customer's services
- Operate among a myriad of internal L3Harris teammates and
external telecommunication partners to follow through with
operational processes and improve restoration times
- Facilitate coordination with our User Community, the Field
Services Group, and telecommunication partners for both Break/Fix
actions, as well as Change Management activities
- Document Trouble Tickets and Change Requests of all related
activities
- This position is part of an onsite 24x7x365 NOCC environment
where working rotating shifts is an essential function of the
position as required by business needs. Workday schedule
flexibility is required. This position is not eligible for remote
work due to secure network access requirements. -
- Support short-term emergency evacuation to local or remote
backup facilities. -Qualifications:
- Bachelor's Degree and a minimum of 2 years of prior related
experience. Graduate Degree or equivalent with 0 to 2 years of
prior related experience. In lieu of a degree, minimum of 6 years
of prior related experience.
- Bachelor's degree in Telecommunications, Engineering,
Networking, Information Technology or related field
- 2 years' experience with domain knowledge of L1 through L4 of
the OSI Model.
- 2 years' experience with L2 and L3 protocols: OSPF, EIGRP, BGP,
IBGP, EBGP, IS-IS, and MPLS.
- 1 years' experience with Simple Network Management Protocol
(SNMP) and Network Management System (NMS) applications used to
monitor networked devices.
- 1 years' experience with Change Management practices.Preferred
Additional Skills:
- Experience working with Long Term Evolution (LTE) and VPN
technologies.
- Experience with call center phone systems and ability to work
in a fast-paced environment.
- Prior experience in maintaining high service levels in a
demanding customer support services environment.
- CCENT, CCNA, CCNP and/or ITIL certifications. -#LI-KB1 -
Keywords: L3Harris Technologies, Melbourne , Sr Associate, Network Control (MFN NOS), Other , Melbourne, Florida
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