PLANET HOLLYWOOD HOST - THEME PARK
Company: Earl Enterprises
Location: Orlando
Posted on: October 15, 2024
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Job Description:
Description:
The Host/ess contributes to the success of Planet Hollywood by
controlling the flow of Guests within the restaurant. The Host/ess
responsibility is to create a positive first and last professional
image to our Guests and to support all family members.
Requirements:
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
Essential Functions Statement(s)
--- Answer the phones in a friendly and timely manner and take
messages.
--- Greet Guests when they arrive and thank them as they depart in
a sincere and friendly manner.
--- Take, package, and tender To-Go orders.
--- Present accurate bills, collect proper payment and secure
payments. Follow all cash handling procedures and policies. Balance
cash receipts.
--- Maintain accurate account of coupons, cash, promos, vouchers
and credits.
--- Provide our Guests with accurate and detailed information
regarding our restaurant.
--- Maintain the arrival area throughout the shift and make sure it
is always clean and organized.
--- Monitor the flow of the restaurant including table turnover,
Guest arrival, Guest departure and pace of the restaurant.
--- Work with the service staff to reset tables in a quick and
efficient manner.
--- Clean up accidental spillage or breakage.
--- Pre-set flatware.
--- Clean and maintain menus, menu inserts, drink menus, etc.
--- Communicate the needs of the Guests to management and service
staff as needed.
--- Page and seat Guests in an efficient and comfortable
manner.
--- Make sure our Guests are comfortable as they wait, including
the passing of crowd pizzas.
--- Assist with the sale of gift cards.
--- Monitor and maintain the cleanliness of the rest rooms.
--- Monitor and maintain and lobby area, including wiping down
surfaces.
--- Welcome and assist job applicants.
--- Maintain all walkways inside and outside.
--- Assist with locating Guests for phone calls or messages.
--- Thank Guests for joining us as they leave and invite them to
return.
--- Follow the Ten Points of Difference and Guest Standards of
Execution as described in the Host Workbook.
Additional Info:
Theme Park
Keywords: Earl Enterprises, Melbourne , PLANET HOLLYWOOD HOST - THEME PARK, Other , Orlando, Florida
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